At KuCoin Thailand, our customer support team is available for 24*7. We provide you with the best trading experience. Whether you have a query or require assistance with trading, we are here to support you every step of the way. Here’s how you can quickly reach out to us.
Contents (Click to navigate)
Contacting with us by Sending Emails
1. Submitting a Ticket
App:
Tap on your profile. Then, navigate to the Support tab and select Submit a Ticket.
Web:
Scroll down the KuCoin TH webpage to the last. Then, choose Submit a Ticket.
2. Connecting via Online Chat
App:
Tap on your profile. Then, navigate to the Support tab and select Online Support
Web:
Scroll down the KuCoin Thailand webpage to the last. Then, click the earphone icon and continue click “Need any help？”
3. Contacting with us by Sending Emails
Our official support email address is support@kucoin.th.
Kindly note that this is the only official email address which belongs to our customer service support team.
Please keep your account information safe, and do not trust anyone from social media who try to contact you personally. Our support team will never ask you for any password or API account information.